Accommodation bookings made though Sheriston Villas are governed by the following Terms & Conditions

Terms of Payment – (a). Your contract comes into existence with us when we receive your deposit.  The balance must then be paid 8 (eight) weeks prior to your scheduled arrival.  We reserve the right to regard the booking as being cancelled if the balance is not received by then and we will be entitled to retain any deposit(s) paid.  If the booking is made within 8 (eight) weeks of arrival, full payment must be made at the time of booking and the contract between us comes into effect upon receiving payment.  (b).  We do not accept any form of Card payments, only (cleared) Cheque(s) or bank transfer(s) will be accepted as payments.

Insurance – It is a condition that you provide your own adequate, comprehensive travel insurance.  Sheriston Villas will not accept any responsibility for medical expenses, cost of repatriation, loss of damage to possessions or any other costs, losses or damages of any kind which would be covered by a comprehensive travel insurance policy. Please note, that the cover offered by most credit card companies is not normally adequate for a package holiday.

Cancellation – (a) Cancellations by you.  All Cancellations must be made in writing by the lead name & sent by recorded delivery to 82 Fernwood Crescent, Wollaton, Nottingham, NG8 2GE.  Cancellation of the accommodation will be made from the day of receipt, by us, of the letter sent by the lead name.  No monies, that have been paid to us (including the deposit), will be returnable.  This includes the full payment if it has been made.  Sheriston Villas, will however, confirm in writing that these monies have been made, so as any insurance claims may be made/settled.  (b).  Cancellation by us.  In the very unlikely event that a specific accommodation ceases to be available, as booked, and we are unable to offer you equivalent alternative accommodation, we will refund any monies already paid (to Sheriston Villas only – (i.e. no money for flight tickets will be paid) in the event of cancellation (including any deposit(s) paid). (c).  Force Majeure.  If cancellation or change by us is brought about by war, riots civil commotion, strikes, disasters, terrorist activities, bad weather, acts of any government or public authority, acts of god or other events outside our control we shall not be held responsible in any way, except to refund any monies already paid in the event of cancellation.

Complaints – It should be noted that we act only as agents to arrange the booking on behalf of the owner(s) of the booked property and therefore we do not except responsibility for the condition of the accommodation. None the less, we have personally inspected the accommodation and facilities.  A representative of Sheriston Villas (or the owner, if available) will endeavour to help and resolve any justifiable complaints or problems.

Property Damage – Should any furnishings or fixtures in the accommodation be lost or damaged you will be required to make immediate cash settlement with a representative of Sheriston Villas or the owner, for any necessary replacement(s) or repair(s).

Changes – If, after the contract comes into effect, you wish to make any changes to the details of your booking (e.g. arrival date or accommodation) we will endeavour to comply.  This will only be considered if the chosen property(s) have suitable availability and a charge for these changes may apply.  The lead name will be informed of any additional charge(s) before they are made.  The changes will only be made once written confirmation of acceptance of any additional charges and the changes has been received by Sheriston Villas.

Mains Services – Sheriston Villas nor the property owners accept any liability for the loss of main services, such as electricity, gas or water supplies, nor any actions taken in the vicinity of the property by any authority over which there is no control.

Visas – At time of publication of these Terms & Conditions, no Visas were necessary for the Canary Islands, specifically Lanzarote.  If you are not a British Citizen you should contact your Embassy for information and advice on the passport and visa requirements that may be required to enter the Canary Island, specifically Lanzarote.  Please note: it is your responsibility to have a valid passport and appropriate visa for your departure from the U.K.  Sheriston Villas take no responsibility for this matter.

Health Matters – (a). General standards of safety and hygiene in other countries differ from those in the U.K. and you should, therefore, exercise great care, particullay with the choice of food and drink. (b). At the time of publication of these Terms & Condition, no compulsory vaccinations or other health precautions were required for British Citizens visiting the Canary Islands, specifically Lanzarote.  If you are not a British Citizen or require any advice on recommended health precautions (please remember health regulations are subject to change) you should consult your doctor for up to date advice.  This is particularly important if you are pregnant, elderly or taking children with you. (c). If you or one of your party have a disability, please check with us, before booking, that the accommodation you have chosen is suitable for you or your party. (d). Sheriston Villas take no responsibility for any health matters.

Pregnancy – If you are pregnant you should check with your doctor before you travel.  If you are more than 28 (twenty eight) weeks pregnant at the time of your return flight, airlines insist upon a medical certificate stating you are fit to fly.  If you are 32 (thirty two) weeks pregnant at the time of your return flight they may refuse to carry you.  Please also note the restrictions on your travel insurance policy.  Sheriston Villas take no responsibly for enquiring about such information and therefore our cancellation and change policy apply terms 1 (one) & 6 (six).

Accommodation – (a) We have attempted to describe in as much detail as possible, the accommodation on offer in the variety of villas and apartments.  However, due to the individuality of the majority of our properties, it is almost impossible to cover every detail appertaining to each one we advertise.  Furthermore, most of our villas and apartments are privately owned and therefore furnishings and equipment may be replaced or updated as the owners think fit and this will not always be reflected in our website photographs (although we do try to update any changes as soon as possible).  (b). As a family run business, living in Lanzarote, we have first hand knowledge of the properties featured and we are always prepared to discuss at length the different aspects of each one, to ensure you are choosing the most suitable for your holiday.  For example, should you wish to know more about a villa location, its seclusion and privacy around its pool or suitability for the disabled, please telephone us and we will always be happy to help. (c). All accommodation is booked exclusively for the persons named on the booking form.  No other persons may use the accommodation without the express permission of the company.

Digital TV – (a). Where digital television systems are installed in properties, it should be noted that these can very.  English digital systems currently have access to very few free channels.  Many other channels are available though various pay packages (although even if the full amount was paid, it is still not possible to receive all the channels you would in the U.K.).  Some villa owners endeavour to supply these channels via other satellites, gaining most film, news, entertainment and sports channels.  (b). Spanish digital systems generally do not have these programs or any English Channels. (c). As some of the channels received in the Canary's, specifically Lanzarote, are on the very edge of the British satellite signal, bad weather can effect the digital broadcasts, this is only temporary. However Sheriston Villas do not guarantee the ability for any of the accommodation we supply to constantly receive digital signals, and therefore will not compensate clients for loss of this service.

Car Hire – We have made arrangements with a reputable car hire company, to provide pre-booked car hire at fully inclusive prices.  The car hire provided includes, insurance, local taxes and unlimited mileage.  We do not, however, operate or own this company and only act as a third party information service.  Although we are happy to help in this matter, any monetary transactions must take place through yourselves and the car hire company on arrival.  Therefore, before making payment, you must satisfy yourselves as to the rental condition, insurance and condition of the car before taking delivery.

Building Work – Building works and noise are almost unavoidable in certain developing resorts.  Unfortunately such developments are not always under are control, nor do we receive advance notice of when they will begin.  However, where we are aware of any works, which may reasonably be considered to adversely affect your enjoyment, we will notify you as soon as possible.  Where necessary we will endeavour to offer you alternative accommodation.

Personal Articles – (a). All baggage, including personal articles, is at all times and under all circumstances at 'owners risk'.  Although crime is very minimal on the Canary Island, specifically Lanzarote, clients are always advertised to be vigilant about their own personal and belongings security.  (b). No responsibility is accepted for the clients failure to carry passports, visas or other documents required for the purpose of the journey.

Miscellaneous – (a). The maximum number of people occupying the accommodation booked must not exceed the number of people specified when making the holiday booking. (b). We reserve the right to terminate you holiday due to your misconduct or the misconduct of anyone in your party. (c). These Terms & Conditions shall be governed by and constructed in accordance with English Laws and you agree to submit to the non-exclusive jurisdiction of the English Courts.